Returns & Exchanges

At Maison Balzac, we want you to be delighted with your objects for the home. If you are not completely satisfied with your purchase, we offer returns or exchanges on full-priced items within 14 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Carefully pack your items in their original Maison Balzac signature packaging, ensuring all protective layers are intact to prevent breakage during transit.

3

Ship the Item

Affix the provided return label to your parcel and drop it off at your nearest authorized postal carrier; we recommend using a trackable service.

4

Receive Your Refund

Once our studio receives and inspects the return, your refund or store credit will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing